14-day right of withdrawal, clear steps and a refund within 14 days.
Your right of withdrawal
You can withdraw from your contract within 14 days without giving any reason. The period begins on the day on which you or a third party named by you received the goods. The full conditions are set out in our Cancellation policy.
How to withdraw
The quickest way is via our page Withdraw from contract. You can also send us your withdrawal by email to support@furrytales.shop or by post. An informal letter is sufficient.
Return address
FurryTales
Hartmut Hoch
Westfalenstraße 278
45276 Essen
Germany
Please send the goods back within 14 days of your withdrawal and pack them well.
Return costs
You bear the direct costs of the return.
Refund
We will refund all payments we have received from you no later than 14 days after receiving your withdrawal. We will use the same means of payment you used for your order. We may withhold the refund until we have received the goods back or you have proven that you have sent them back.
As our standard shipping is free, we refund the cost of the cheapest standard delivery (€0.00). We do not refund the surcharge for express shipping (€4.99), as you expressly chose this more expensive shipping method.
Compensation for loss of value
You only have to pay for a loss in value of the goods if it results from handling that was not necessary to check their nature, characteristics and functioning.
Damaged or wrong goods
If your goods are damaged, faulty or wrong, please email us with your order number and photos at support@furrytales.shop. We will quickly find a solution – replacement or refund.
Statutory warranty
The statutory warranty of 2 years from delivery applies.
Last updated: October 2026