We deliver within Germany – standard shipping is always free.
Delivery area
We only deliver to addresses in Germany. Delivery abroad or collection is not possible.
Shipping methods and costs
- Free standard shipping – €0.00 – delivery time 5–8 working days
- Express shipping – €4.99 – delivery time 3–5 working days
You choose the shipping method at checkout. There is no minimum order value.
How we calculate the delivery time
The delivery time starts when your payment is received and includes 1–2 working days of processing. Working days are Monday to Friday, excluding public holidays in North Rhine-Westphalia.
Shipment tracking
As soon as your order is on its way, you will receive an email with the tracking number. Tracking may take up to 24 hours to show current data.
Please check your delivery address
Please check your address before ordering. If you notice a mistake, email us right away at support@furrytales.shop. As long as the order has not been shipped, we can change the address.
Delays
If a delivery is delayed, we will inform you by email. You can then withdraw from the contract if the goods have not yet been shipped.
Lost or damaged parcels
If a parcel arrives damaged, ideally have the damage confirmed by the delivery driver and send us photos of the packaging and goods to support@furrytales.shop. If tracking shows “delivered” but you have not received the parcel, please contact us within 7 days. We will sort it out with the carrier. Your statutory rights remain unaffected.
Returns
Everything about withdrawal, returns and refunds can be found under Returns & refunds and in the Cancellation policy.
Last updated: October 2026